Purchasing / Licensing

  1. The app says that my software is not licensed even though I have purchased it.
  2. Google Play is asking me to buy the license again, even though I have already paid for it.
  3. I would like to install the app on both my tablet and my smartphone. Do I need to purchase 2 licenses?
  4. I just bought a new phone or tablet. How can I install the app without purchasing again?
  5. I performed a factory data reset ("hard reset") on my device. How can I reinstall the app without purchasing again?
  6. How do I run the app after installing the license? All I see is a license screen.
  7. I purchased a license from Google Play but the app is still in the free trial.
  8. How can I move my purchase from one Google account to another?
  9. I bought a new device, or reset my current device, and Google Play is asking me to pay again.
  10. I have installed the trial app. How do I use it beyond the 14 day period?
  11. I live in a country that does not allow the purchase of paid apps from Google Play. How can I purchase a license?
  12. I purchased a license using PayPal, but have not received a registration code.
  13. My tablet does not have access to Google Play. Can I still install and purchase the app?

Feedback and Knowledge Base

(thinking…)