Google Play is asking me to buy the license again, even though I have already paid for it.

← Purchasing / Licensing

If you are trying to purchase for the first time today, take a look at this article which provides detailed troubleshooting information. If your purchase was more than a day ago, take a look at the suggestions in this article.

First, double-check to make sure you are looking at the correct license. There are separate licenses on the Market for the smartphone and the tablet edition.

If Google Play is asking you to pay again, this indicates that the store is linked to a Google account that is different from your original purchase. To check, open Google Play, and press Menu → Accounts and make sure the correct Google account is selected.

If the Google account is not listed, then you will need to go to the “Accounts” area of your device’s settings and establish a link to this account. Once you have done this, you can go back to Google Play, select the correct account, and try downloading again.

Purchasing / Licensing

  1. The app says that my software is not licensed even though I have purchased it.
  2. Google Play is asking me to buy the license again, even though I have already paid for it.
  3. I would like to install the app on both my tablet and my smartphone. Do I need to purchase 2 licenses?
  4. I just bought a new phone or tablet. How can I install the app without purchasing again?
  5. I performed a factory data reset ("hard reset") on my device. How can I reinstall the app without purchasing again?
  6. How do I run the app after installing the license? All I see is a license screen.
  7. I purchased a license from Google Play but the app is still in the free trial.
  8. How can I move my purchase from one Google account to another?
  9. I bought a new device, or reset my current device, and Google Play is asking me to pay again.
  10. I have installed the trial app. How do I use it beyond the 14 day period?
  11. I live in a country that does not allow the purchase of paid apps from Google Play. How can I purchase a license?
  12. I purchased a license using PayPal, but have not received a registration code.
  13. My tablet does not have access to Google Play. Can I still install and purchase the app?

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