Reminders and alarms are not working. Why?

Here are some ways that we are aware of that can cause reminders not to display:

  • Having the app installed on an SD card. After a reboot, or after disconnecting from a computer, the app must be run one time in order for reminders to be set. We recommend installing on an SD card only if your main memory is very low.  You can check the install location in the Application Manager area of your device's settings.
  • Account settings have reminders disabled. To check, go to the app’s settings area, then tap on “Account Management” followed by the name of your account. Make sure the reminder options are turned on.
  • The reminder field is disabled.  To check go to the app's settings area and tap on "Fields/Functions Used".  If you previously chose the "Keep it Simple" option, then reminders are disabled.

  • Low volume. If the reminder appears in your notification bar but there is no sound, then check your volume levels within the “sound” section of your system settings.
  • Invalid sound setting.  If the reminder appears in your notification bar but there is no sound even though your volume is up, then go to the "reminder options" area of the app's settings and try changing the "sound to play" option.

  • For Blackberry devices, the app must be run one time after a reboot in order for reminders to start working.  The app uses Blackberry's Android emulator, and this emulator is not started automatically after the device boots up.

  • Having the device off at the time the reminder should be displaying.
  • Snoozing a reminder and then rebooting the device before the reminder appears (this should be fixed in a future release).
  • Issuing a force stop command from the Applications area within the device’s settings.
  • Use of an app killer app, or any app that may affect the normal execution of software on the phone.
  • Using another program that is also synchronizing with your Toodledo or Google account, which doesn’t support reminders/alarms.
  • For location reminders, turning off your device’s GPS will reduce the accuracy.

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