Purchasing / Licensing

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  1. The app says that my software is not licensed even though I have purchased it.

  2. Google Play is asking me to buy the license again, even though I have already paid for it.

  3. I would like to install the app on both my tablet and my smartphone. Do I need to purchase 2 licenses?

  4. I just bought a new phone or tablet. How can I install the app without purchasing again?

  5. I performed a factory data reset ("hard reset") on my device. How can I reinstall the app without purchasing again?

  6. How do I run the app after installing the license? All I see is a license screen.

  7. I purchased a license from Google Play but the app is still in the free trial.

  8. How can I move my purchase from one Google account to another?

  9. I bought a new device, or reset my current device, and Google Play is asking me to pay again.

  10. I have installed the trial app. How do I use it beyond the 14 day period?

  11. I live in a country that does not allow the purchase of paid apps from Google Play. How can I purchase a license?

  12. I purchased a license using PayPal, but have not received a registration code.

  13. My tablet does not have access to Google Play. Can I still install and purchase the app?

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