Purchasing / Licensing ← Knowledge Base The app says that my software is not licensed even though I have purchased it. Google Play is asking me to buy the license again, even though I have already paid for it. I would like to install the app on both my tablet and my smartphone. Do I need to purchase 2 licenses? I just bought a new phone or tablet. How can I install the app without purchasing again? I performed a factory data reset ("hard reset") on my device. How can I reinstall the app without purchasing again? How do I run the app after installing the license? All I see is a license screen. I purchased a license from Google Play but the app is still in the free trial. How can I move my purchase from one Google account to another? I bought a new device, or reset my current device, and Google Play is asking me to pay again. I have installed the trial app. How do I use it beyond the 14 day period? I live in a country that does not allow the purchase of paid apps from Google Play. How can I purchase a license? I purchased a license using PayPal, but have not received a registration code. My tablet does not have access to Google Play. Can I still install and purchase the app?